Contact Us / FAQs

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Q:  What areas do you provide service to?

A:  We currently service the Nolensville, Murfreesboro, and Smyrna areas.  

Q:  What days and hours are you open?

A:  Tuesday through Saturday with appointments from 9 a.m. to 4 p.m.

Q:  What is your policy on late clients?

A:    If the client is not home when we arrive, we attempt to contact them via text, then call if no response.   We try to work with our clients whenever possible to avoid rescheduling.   

Q:  What if cancelling or rescheduling is necessary?

A:  Preen requires notification at least 24 hours prior to the appointment to avoid incurring a rebooking fee.   More information is available here.

Q:  Do you require a current record of vaccinations?

A:  We currently DO NOT require proof of vaccinations.  

Q:  What can make the price of a bath or groom higher?

A:  Larger, heavier pets take more time, energy, and resources, so size is taken into consideration.  Dematting a matted coat can add time to a bath or groom.  If fleas are found during the service, we will automatically add a flea treatment.  This is non-negotiable in order to ensure a flea-free environment for all of our clients.   Lastly, if a pet is aggressive or debilitated to the point that it makes bathing or grooming a lengthier undertaking than estimated, we will add this to the final cost.  We do try to inform the owner as soon as possible concerning any issues.  

Q: What forms of payment do you accept?

A:  We accept Visa, MasterCard, American Express, Discover, and Diners Club, checks, and the ever-popular cash.

Q:  Are you taking new clients?

A:  YES!  Please call us at (615)434-5300 to set up a visit!